Gymflow

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Help & Docs

Help & Docs

Guides, FAQs, and support resources.

Frequently asked questions

How do I add a new member?

Go to Members → click "Add member" in the top right. Fill in name, email, phone, and optionally assign a plan. The member will appear in your list immediately.

What is the QR code used for?

The QR code allows members to check in by scanning with their phone camera. Display it at your gym entrance. Each scan is logged in real time in the Check-ins section.

Can I record payments in cash or mobile money?

Yes. On the Payments page, click "Record payment", enter the member and amount, then select the payment method: Cash, Mobile Money, or Card.

What is Growth+ and what does it unlock?

Growth+ is our premium plan. It unlocks Class & Schedule management, Trainer profiles, SMS messaging, unlimited members, custom integrations, and priority support.

How do I invite a staff member?

Go to Settings → Staff & Access → click "Invite staff". Enter their email and choose a role. They'll receive an invitation to join your gym dashboard.

How do I export my data?

You can export data from each page using the "Export" button. For a full export, go to Settings → Danger zone → Export all data.

Still need help?

Our support team is available Monday–Friday, 9am–6pm WAT. Email us at support@myfiti.app and we'll respond within 24 hours.